Contact Us:

how do i know my order has been successfully placed?

you will receive a confirmation email with the order number and your purchase details. if you have not received one, contact us at customer@fioral.com

i wish to change my ordered items. what should i do?

you are allowed to change your order no later than 11:00 pm (pdt, -7 gmt) on the same day after placing your order. you can contact us at customer@fioral.com to request a change.

when can i expect to receive my shipment?

all orders are shipped from our warehouse within 3 to 5 days of placing the order. shipping time is 7 to 15 business days after shipment, depending on availability and carrier location. we anticipate that shipping delays may occur if the shipment requires customs clearance or inspection, or if the shipping delay is caused by the carrier.

how can i track my order?

a tracking number will be provided in your shipping confirmation email. you can use the number and track your order with usps or dhl.

to which countries do you deliver?

we currently ship worldwide. however, if your country is not supported by our logistics, we will notify you immediately and make the necessary changes to your order. to learn more about our destination directories contact us customer@fioral.com

how can i change my delivery address?

address change is permitted only at or before 11:00 pm (pdt, -7 gmt) on the same day of order placement. you may contact us at customer@fioral.com to request such changes.

how will my order be shipped?

orders are shipped on normal business days, excluding holidays. all orders placed on saturday or sunday will be shipped the following monday

what if items are missing or incorrect products when i receive my order?

for missing or incorrectly shipped items, please contact us at customer@fioral.com

1. How can I contact fioral?

If you have any inquiries or need assistance, feel free to reach out to us. Our dedicated team is here to help! Please send us an email at sale@fioral.com. Our customer support team monitors emails Monday to Friday, from 9:00 AM to 5:30 PM, excluding holidays. You can expect a response within 2 business days.

2. What time is available for the customer service live chat?

Our customer support line and live chat services are available Monday to Friday, from 9 AM to 5 PM. Connect with us during these hours for real-time assistance.

Registration:

1. Do I need to register before I place an order?

No, registration is not mandatory before placing an order. You can check out as a Guest. However, you will have the option to create an account at the end of your order if you wish to do so.

Orders:

1. Can I modify or cancel my order?

To ensure swift processing, we aim to process orders quickly and accurately. Unfortunately, once an order is placed, we cannot modify or cancel it. Please review your order carefully before confirming.

2. There is something missing/defective/not what I ordered; what should I do?

We understand the importance of receiving the correct and perfect items. If you believe there is an issue with your order (missing, defective, or incorrect items), please fill out and submit the online return request. Follow the provided instructions for a seamless resolution.

3. How do I check the status of my order?

For order status inquiries, log in to your account and click on "My Account" and then "My Orders." Choose the specific order you wish to view by clicking "View Order" for detailed information.

4. Why was my order canceled?

While we strive to fulfill all orders, occasional inventory shortages may lead to the cancellation of one or more items. If this happens, you will receive a cancellation email, and a refund will be issued for the unshipped item(s).

For immediate assistance or urgent matters, please contact our customer support team through email at sale@fioral.com or call us during business hours. We appreciate your understanding and look forward to serving you!